Privacy Policy
Last updated: October 8, 2026
Home Design and Repair is a business name used by EMK EVOLVED, doing business as Home Design and Repair (collectively, “Home Design and Repair,” “HDR,” “we,” or “us”). This policy explains how we handle information when someone contacts us, requests an estimate, receives services, visits our website or showroom, or interacts with our business communications.
Information we collect
- Contact and project details: name, email address, phone number, service address, project description, appointment preferences, estimate and job information, and any photographs or other materials you choose to share.
- Communications: inquiries, emails, calls, messages, appointment and estimate correspondence, and associated dates or service records.
- Messaging preferences: whether you have affirmatively opted in to a particular type of text communication, and records needed to honor opt-out requests.
- Website and technical information: limited information such as browser, device, and usage details that may be collected by our website or the services we use to operate it.
How we use information
We use this information to respond to inquiries, review projects, arrange estimate visits, prepare and send estimates, communicate about approved work, provide customer service, maintain business records, operate and secure our website and services, and meet legal obligations. We may use your project details with service providers such as Housecall Pro and our customer relationship management and communications systems for these business purposes.
Text messaging and consent
When you separately and voluntarily opt in to receive non-marketing SMS messages from Home Design and Repair, we may send estimate-request acknowledgments, appointment arrangements or reminders, project updates, customer-service replies, and estimate follow-ups relevant to your request. Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for assistance, or contact info@homedesignandrepair.com.
SMS consent is optional and is not required to request an estimate or purchase services. Giving us a phone number, submitting a booking request, or being an existing customer does not by itself mean you consent to automated text messages. Any promotional or marketing text messages require their own separate, affirmative permission where applicable. We record and respect messaging preferences, including requests to stop text messages.
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Service providers and information security
We may use service providers to operate our website, manage customer requests and jobs, host information, process communications, and provide technical support. Service providers may process information as needed to perform services on our behalf, subject to applicable obligations. We do not sell customers' personal information. We take reasonable measures to protect information, but no electronic system is completely risk-free.
Photos and project examples
Customers may share photos or project details to help us evaluate or perform work. We may use approved project material to document work or prepare a portfolio, subject to any permissions or restrictions that apply. Contact us if you have a privacy concern about a particular image or project.
HDR Content Studio and connected accounts
HDR Content Studio is an internal content-management and publishing application operated by Home Design and Repair. When an authorized user connects a social-media or Google account, the application uses OAuth authorization supplied by that platform to perform only the actions the user approves, such as preparing, scheduling, and publishing Home Design and Repair content.
HDR Content Studio does not sell personal information. Social-platform passwords are not collected or stored by the application. OAuth access and refresh tokens may be stored securely on the application server so authorized scheduled publishing can occur. Project media, captions, publishing schedules, and account identifiers are used to create and manage Home Design and Repair marketing content. Access can be revoked through the relevant connected-platform settings. See our Data Deletion Instructions.
Retention, choices, and policy updates
We keep information for as long as reasonably needed for customer service, operational records, compliance, and dispute resolution. You may contact us to ask about information we hold, request corrections or deletion where applicable, or update communication preferences. We may update this policy; the date above shows the latest revision.
Contact us
For privacy or messaging questions, email info@homedesignandrepair.com or call (954) 372-1232.